Red box are a company that steals from customers

I dont even want to give red box a 1 star rating they dont even deserve that. I have been using redbox for years and I have finally had an issue with the amount I was charged. So I called to dispute it and the lady explained her name was Anna. We proceeded through the phone call I understood what she was saying besides the fact that she said I was being charged penalties. Once this was said I asked to speak to a manager and she denied me that right and treated me as if I was a moron that dont understand what was happening and how they were robbing me she continued to treat me like a child and kept refusing me the manager then hung up on me so unprofessional so this is how red box trains there employees to treat customers I will never do business with them again once she hung up on me I called back and was put on hold for a hour to speak to a manager and she was not manager material at all did nothing to resolve the issues or correct the way her employee treated me I asked for a refund for all the trouble and how I was treated and was denied that as well after dealing with all these issues I will never do business with them again and anyone who does I feel sorry them because they will steal youre money as well and charge you penalties charge you 50$ for two day rentals wow good job red box you are a horrible business!!!!!

M12345698765 about REDBOX: Rent, Stream & Buy, v4.20