Not User friendly

You are not able to cancel or change reservations once made?????!? This is just stupid. I went to the location and was unable to pick up my movies so we just rented one of them again. The next day went back to drop off and try to rent the other one. Today it let me pick up my reservation from the previous day. Again no way to cancel or change. Really stupid!!!

Timw3457 about REDBOX: Rent, Stream & Buy, v5.26.0